Eastlan Ratings has announced it has added Jay Kelly and Tommy Ehrman to its client training and support team.

Kelly has programmed stations in markets such as Seattle, Minneapolis, Salt Lake
City, and Kansas City including Oldies 97.3 KBSG, Classic Hits 95.7 KJR-FM, and 104.5 KMCQ in Seattle and owned digital marketing company Wet Fish Digital, which Eastlan President Mike Gould says makes him “uniquely qualified to help radio sales teams craft strategies to sell digital services and effectively compete in today’s cross-media landscape”.

Ehrman previously held sales management roles at Citadel Broadcasting in Modesto and Billings.

Gould said, “Life is too short for a phone tree to nowhere or time-sucking chatbots. When our clients need assistance, they need it now. We are resolute in our commitment to provide our clients the support they deserve: real humans who listen and respond quickly. I simply don’t understand why other ratings vendors devalue their clients by forcing them to endure inconsistent offshore support or frustrating automated chats that can’t understand basic needs.”